Before starting to use this software, please review the terms of its use outlined in this Agreement. Installing, launching, or any other action related to the use of the software indicates your acceptance of all the terms of this Agreement. If you disagree with its terms, you are not authorized to use the software.

LICENSE AGREEMENT

This License Agreement applies to the software: 'shamCRM'

1. BASIC TERMS

1.1. Licensor – Limited Liability Company 'SOFTTECH GROUP', Republic of Uzbekistan, 100059, Tashkent, Yakkasaray District, Bogsaroy, Mirabad Street 10.

1.2. Licensee – any natural or legal person authorized to use the software in their interest according to the requirements of the current legislation of the Republic of Uzbekistan and this Agreement.

1.3. Program – The software 'shamCRM', including its individual components, presented in objective form as a set of data and commands. The Program includes the source code, databases, audiovisual elements, and any documentation provided by the Licensor for the use of this software.

1.4. Use of the Program – utilizing the functional capabilities and/or launching it as defined in the user (technical) documentation and this Agreement.

1.5. Authorized User – a person registered by the Licensee in the Program and who has performed at least one authorization in it.

1.6. Technical Support – Activities conducted by the Licensor within defined limits and volumes to ensure the Program's operability, including information and consultation support for Licensees on its use.

1.7. Agreement – A document under which the Licensor (or another authorized party) provided the Licensee with the Program for use under the terms of this Agreement.

1.8. Account – A record in the Licensor's system (login/password pair), which stores data allowing the identification and authorization of the Licensee and the authorized user.

1.10. License Type – The tariff plan chosen by the Licensee, according to the Licensor's price list, published online at the following address:

2. SUBJECT OF THE AGREEMENT

2.1. The Licensor grants the Licensee the right to use the Program under a simple (non-exclusive) license within its functional capabilities. Usage is performed by reproducing the Program (connecting via the Internet) exclusively for the Licensee's internal needs, without the right to transfer or sublicense to third parties.

2.2. This Agreement is concluded before or at the moment of starting the use of the Program and remains valid throughout the legal use of the Program by the Licensee within the term of the copyright on it, provided that the Licensee complies with the terms of this Agreement.

2.3. The Licensor grants the Licensee the right to use the Program without territorial limitations in accordance with the current legislation of the Republic of Uzbekistan, the Agreement, and this Agreement.

3. COPYRIGHTS AND TRADEMARKS

3.1. The Program is the result of intellectual activity and an object of copyright (software for computers), which is regulated and protected by the intellectual property laws of the Republic of Uzbekistan and international law.

3.2. The functioning algorithms of the Program and its source code (including individual elements) are the trade secret of the Licensor. Any use of them, as well as using the Program in violation of the terms of this Agreement, is considered a violation of the Licensor's rights and may be grounds for revoking the rights granted to the User.

3.3. The Licensor guarantees that it holds all necessary rights to the Program to grant them to the Licensee, including the documentation for the Program.

3.4. Liability for infringement of copyright occurs in accordance with the current legislation of the Republic of Uzbekistan.

3.5. This Agreement does not grant the Licensee any rights to use the Licensor's and/or its partners' Trademarks and Service Marks.

3.6. The Licensee may not remove or make less visible the information and data about copyright, trademark rights, or patents specified in the Program under any circumstances.

4. TERMS OF USE AND LIMITATIONS

4.1. The Licensee is granted the right to register under this License Agreement.

4.2. Registration is performed by the Licensor upon the Licensee's request.

4.3. The Licensee has the right to place their data in the Account under the chosen License type and this Agreement, provided that the provisions of this Agreement and the legislation of the Republic of Uzbekistan are complied with.

5.1. The Licensee and/or Authorized Users must refrain from actions that could result in: a) disruption of the Licensor's equipment or network; b) malfunctions of the Program or limited access for other users; c) unauthorized access to the Program and the Licensor's information and network resources; d) damage or threats to third parties, including posting information or links to network resources whose content violates the current legislation of the Republic of Uzbekistan.

5.2. The Licensee is not granted the ability or right to modify the Program.

5.3. The Licensee must independently ensure the presence of equipment that meets the technical requirements for using the Program and accessing the Internet.

5.4. The Licensee guarantees that they have all necessary rights to all data, computer programs, or services used in connection with the use of the Program and that such actions do not violate third-party rights.

5.5. The Licensee may not use the Program in ways other than specified in this Agreement, nor may they copy, sell, or resell it or access to it, except where the User has received such permission from the Licensor.

5.7. The fee for the selected Tariff is debited from the User's Balance based on the Application on a 100% prepayment basis.

The Licensor may change Tariffs unilaterally without prior approval from the User; the cost of a Tariff that has already been paid remains unchanged.

The Licensor notifies about Tariff changes by publishing information on the Website. The changes take effect once the information is posted on the Website.

5.8. The Licensor may accrue Bonuses — virtual conditional bonus units recorded on the User's balance. Bonuses are used for accounting purposes and cannot be paid out in cash.

The User confirms that:

5.9. The person who accepted the Agreement is an authorized representative of the User.

5.10. The data submitted during Registration and when issuing payment documents to top up the Balance are accurate.

5.11. The User guarantees that they will not:

5.12. Use the Service in ways not provided for in the Agreement;

5.13. Use bugs of the Service for personal gain or disclose information about them to third parties except for the Licensor;

5.14. Attempt to bypass technical restrictions established by the Service;

5.15. Present themselves as Service support staff or members of helper groups (administrators, moderators, consultants, etc.), whether former or current;

5.16. Falsify or delete any information about the right holders of the Service;

Perform modifications of the software included in the Service, including altering, decompiling, disassembling, decrypting, or taking other actions with the Service's source code;

5.17. Distribute, copy, or otherwise disclose the software included in the Service;

Use the Service or its components beyond the duration of the Agreement and/or beyond the paid Tariff;

5.18. Use the Service to publish, distribute, store, or transmit information that is illegal, harmful, threatening, defamatory, incites violence against any person or group, or contains insults toward specific people or organizations, and similar content.

5.19. The User must independently ensure the availability of equipment that meets the technical requirements for using the Service and accessing the Internet.

5.20. The User is solely responsible for the security (resistance to guessing) of the password chosen during Registration and for keeping it confidential.

5.21. To receive closing documents under the Agreement, a User who is a legal entity or individual entrepreneur must provide complete and accurate details.

5.22. Termination by the User of the paid Tariff, including due to a breach of the Agreement, does not constitute grounds for a refund of the fee debited from the Balance.

5.23. When switching from one Tariff plan to a more expensive one, the User pays the difference between the price of the new license and the previously purchased Tariff plan according to the retail prices published at https://www.shamcrm.com. When switching from a more expensive Tariff plan to a cheaper one, the price difference is non-refundable and no additional license payment is required.

5.24. Any payments related to using the shamCRM Service — including access fees, additional services, changes, extensions, or switching to another Tariff — are processed exclusively through the User's personal profile in the Service. Payments via third parties, including partners, representatives, agents, managers, or other intermediaries, are not permitted. All actions for selecting, activating, extending, or changing a Tariff are carried out solely through the shamCRM interface available after authorization.

6. TECHNICAL SUPPORT

6.1. The Licensor provides technical support to the Licensee, including questions related to the Program's functionality, specifics of its use on supported operating systems, mail systems, and others, as specified in the technical documentation.

6.2. The Licensee has the right to contact the Licensor/Partner's technical support without additional payment.

6.3. To provide technical support, the Licensor/Partner may require the Licensee to provide information related to account data, technical specifications of equipment, and other necessary information for providing support.

7. LIMITED WARRANTY AND LIABILITY

7.1. The Program is provided 'as is', and the Licensor makes no guarantees that all its functionalities will meet the Licensee's expectations or can be applied for their specific purposes.

7.2. The Licensor does not control the placement of information by the Licensee during the use of the Program, does not influence its content and integrity, and cannot know if the posted information violates third-party rights, international agreements, or the laws of the Republic of Uzbekistan.

7.3. The Licensor is not liable to the Licensee for any damage, loss of income, profit, information, or savings related to the use or inability to use the Program, including cases when the Licensee was previously notified of potential losses, or for any claims from third parties.

7.4. If errors are detected in the Program, the Licensor will attempt to fix them as soon as possible. However, the exact time for fixing the errors cannot be set, as the Program interacts with other software, operating systems, and hardware, and its performance depends not only on the Licensor.

7.5. In case of violation of the terms of this Agreement by the Licensee, the Licensor has the right, without explanation or notice, to take measures aimed at detecting and preventing such violations.

7.6. The Licensee is liable for violating the terms of this Agreement in accordance with the legislation of the Republic of Uzbekistan.

8. PERSONAL DATA PROCESSING AND USAGE TERMS

8.1. The Licensor commits to taking all necessary measures to protect personal data from unauthorized access or disclosure.

8.2. The Licensee's consent is valid throughout the term of the License Agreement.

8.3. The Licensee may withdraw consent to personal data processing by contacting the Licensor's technical support via the shamCRM account chat, by email at [email protected], or by phone.

8.4. The Licensee agrees to receive promotional and informational messages from the Licensor and its Partners at the email address provided during registration.

8.5. TikTok Login Kit. We receive only the open_id and display_name fields within the user.info.basic scope to link your TikTok account to shamCRM. These values are used solely to identify your connected account in the interface. We do not store or process other user.info.basic data (including avatar_url), and we never share your data with third parties. You may revoke access at any time through TikTok settings or by contacting [email protected].

9. EFFECT, MODIFICATION AND TERMINATION OF THE AGREEMENT

9.1. Matters not regulated by this Agreement are governed by the current legislation of the Republic of Uzbekistan.

9.2. The Licensor may amend this Agreement unilaterally by publishing the updated text at www.shamcrm.com.

9.3. The Licensor may terminate this Agreement unilaterally if the Licensee violates the Program's terms of use.

9.4. Upon termination of this Agreement by either party for any reason, the Licensee and Authorized Users must stop using the Program entirely.

9.5. If a competent court finds any provision of this Agreement invalid, the remaining provisions remain in effect.

10. EARLY TERMINATION

10.1. The Agreement may be terminated at any time by mutual consent of the Parties.

10.2. Either Party may terminate the Agreement by notifying the other Party in writing at least 30 calendar days in advance.

10.3. The Licensor may terminate access without notice if the User does not access the Service for six consecutive calendar months.

10.4. Account deletion requests are processed within seven days. Active paid Tariffs are non-refundable. Deleted data cannot be restored.

10.5. The User remains responsible for all actions performed by invited team members within their account.

10. CONTACT INFORMATION OF THE LICENSOR

Requests regarding the terms of this Agreement and Technical Support are accepted by email at [email protected].

Provider

Limited Liability Company “SOFTTECH GROUP”

Address: 10 Mirabad Street, Yakkasaray district, Tashkent, Uzbekistan

Phone: +998 77 375 68 68

TIN: 311680486

OKED: 62010

Bank account: 20208000807159380001, Kapitalbank “Kapital 24” Retail Business Branch

MFO: 01158

Director: M. R. Akhmedov