A CRM with AI agents that answers customers for you and reviews every call

A CRM for sales automation: Instagram, WhatsApp, and Telegram in one inbox, an AI chatbot replies to customers, AI reviews calls.

Your workspace opens immediately. No card needed.

Analytics and reports

Already automating sales

companies running on shamCRM: 120+ companies running on shamCRM
people using it every day: 2 000+ people using it every day
leads have gone through the system: 550 000+ leads have gone through the system
calls reviewed every month: 70 000 calls reviewed every month

View all

Akika

1C Sokhtmon

Alfa Mebel

Allcomfort

Anjir

Archa

Artel

Azim Decor

Baby Time

Bayzo

Berad Exam

Best Will

Book Factory

Bosira Clinics

CNC Electric

Dark Horse Trading

DGroup

Diamond Cleaning

Dodaron

Dunyo Bayroqlari Uyi

Elite Design

Ezzy Clean Service

Ezzy Home Service

Faizi Rasul

Foram Mebel

Garaj Taxi

Hikmar

Hikmaruz

Hope M Water

Imkon Towers

Javono Group

Kardina

Kaya Textile

Koryoub

Shuhrati Kurkat

Eskhata Lizing

Loft Mobile

Mattrass TJ

Maxima Clinics

Mebel Style TJ

Meve

Moderno Mebel

MyFin

Nurtech

Ocean Ways Travel

Omuzbox

Orbito Go

Ostona

Paradise Wall

Paritex

Paymon Group

Pioner Plast

President Gifts

Promebel

Ranger UZ

Repetitor

Royest

Rushdi Texnikahoi Vaznin

Safir Clinics

Saleha Premium

SHKO

Silkolt

Simsim

Smart Device

Softmir

Sokolov

Somon Leads

Somon Sokhmont

Sportmir

Stomotrade

Sueno Tour

Sugdian Cargo Dubai

Tajsport

Temurmalik

Tojsokhmon

Velomarket

Vetlab

Your Future

Zanderzell

Детс.Сад Арча

Lo 69

Пардаҳои Сулаймон

FIN GROUP

Softtech Group

Somon Sokhtmon

Burger Chili

Godzilla

Sugdian Cargo Dubai

Novatrans

What sets us apart

Four AI agents instead of three new hires

This is not a rigidly scripted chatbot. Agents understand conversation context, hear voice notes, read photos, and do the work inside the CRM. In our data, companies that use the agents for more than 3 months see conversion rise by 15–25% on average.

Inbox agent

Answers customers in Instagram, WhatsApp, Telegram, and Facebook while you sleep.

Replies in seconds — the customer does not leave for a competitor
Transcribes voice notes and understands photos from the customer
Fills in the deal card and assigns a task to the manager
Brings in a live teammate when the customer is ready to buy

Learn more

Call review agent

Listens to every conversation and shows which managers are losing customers.

Transcript with speaker separation
Scores the manager against your checklist
Finds mistakes, banned phrases, and unhandled objections
No more listening through hundreds of recordings by hand

Learn more

Database revival agent

Brings back customers who once showed interest and then went quiet.

Finds people in your database who have not replied in a long time
Writes first in the messenger the customer already uses
You can review and approve the campaign before it goes out
Sales from a database you have already paid for

Learn more

Coming soon

Outbound calling agent

Calls customers by voice, holds a conversation, and hands hot leads to a manager.

Dial the database without hiring operators
A spoken conversation, not a robocall
Logs the call outcome on the deal
Transfers to a manager when there is interest

Learn more

A shamCRM AI agent replies to a customer in chat and hands the conversation to a manager

AI call analysis in shamCRM: conversation transcript and a manager score against a checklist

The outbound calling agent is in private testing. Send a request and we will connect you among the first.

Learn more

Autodial: leads do not have time to go cold ShamCRM calls website leads and your own list. The manager only talks. How autodial works

Results

Numbers already visible in the system

We are already live in neighboring countries — Kazakhstan, Tajikistan, and Azerbaijan — helping companies automate sales and day-to-day processes.

More than 550,000 leads and 45,000 deals have gone through shamCRM.
The system reviews about 70,000 calls a month and handles tens of thousands of messenger conversations.
Average reply time on messenger leads dropped from several hours to 10–30 seconds after connecting the AI agent.
Among customers using the AI agent for more than 3 months, lead-to-deal conversion rose by 15–25% on average (median 18%).
The database-revival agent brings back up to 20% of customers who had not replied for more than 14 days.
100% of calls are reviewed automatically; the supervisor only listens to the 10–15% most problematic conversations.
More than 120 companies and 2,000+ people work in shamCRM every day.

Every inquiry in one inbox

Customers write wherever they like — you reply from one place

Messages, comments, email, and calls land in one thread per customer. No lead gets buried in a manager’s personal chat.

Messengers

WhatsApp, Telegram, Instagram Direct, Facebook Messenger, YouTube

Comments

AI replies under posts and YouTube videos and continues the conversation in DMs

Phone

Calls with recording and review: Asterisk, Sipuni, OnlinePBX, and more

Forms and email

Online request and meeting forms, the widget, Google Sheets, and company email

Unified inbox in shamCRM: Instagram, WhatsApp, and Telegram conversations in one window

Integrations are free on every plan

Social networks, messengers, VoIP, SMS, 1C, Google Sheets, and payments. No developer required to connect them.

All integrations

Flexibility

It adapts to your process, not the other way around

If your process does not fit the default fields, that is a CRM problem — not a business problem.

Custom fields on cards

Add what matters to you: floor area and floor for a real-estate agency, VIN and mileage for a dealership, group and teacher for a training center.

Multi-level directories

Your own catalogs with nesting and links between them: residential complex → building → apartment. Managers pick from a list instead of typing with mistakes.

Your own funnels and statuses

Separate funnels for different lines of business, your own deal stages, your own loss reasons, and a card layout you can tailor for each team.

Deal kanban in shamCRM: funnel stages, customer cards, amounts, and assigned managers

Custom fields and directories in shamCRM configured for business processes

Customer quotes

How teams work in shamCRM

Archa

Development and construction

shamCRM lets us work systematically and on time with potential customers across the company’s main projects: Archa, Silkcoat, Temurmalik residential complex, and Archa Kids kindergarten. All inquiries and projects live in one system, which helps us not lose potential customers and control every stage of communication.

Sugdian Cargo Dubai

Logistics and cargo

With shamCRM we were able to systematize our work with customers and control every deal in one place. It is especially convenient that when a deal status changes, the customer automatically receives an SMS with up-to-date information about their cargo. That reduced the number of calls from customers and made our managers’ work simpler.

Somonleads

Marketing Agency

Before, we had to keep track of some leads and conversations manually, so it wasn’t always easy to see where each client was in the process. After switching to shamCRM, things became much more convenient — all our leads are in one place, and managers know who they need to contact and what needs to be done next. It has made our day-to-day work with clients much easier.

Maxima Clinics

Medical center

We use shamCRM to handle patient inquiries and book services. All information about the customer and their inquiries now lives in one place, and staff no longer have to look for data in different sources. That has noticeably simplified the administrator’s daily work.

Paradise Wall

Real Estate Agency

With shamCRM, managers can see exactly what stage each client and deal is at, while it has become much easier for the manager to monitor the team’s performance. As a result, we have streamlined our customer management process and started processing deals faster.

Aziza Tursunova

Sales manager, Safir clinic

After we adopted shamCRM our work became much simpler. We successfully delivered a project to build a patient database, analyze information, and sell online. As a result our team can get feedback from patients, control the negotiation process, and track the time spent on patient records. We recommend it!

Paritex

Clothing store

We already run warehouse inventory in shamCRM. It is convenient that we can see stock, incoming goods, and sales in one place, and always know what is in the warehouse. Inventory used to take more time; now many processes are much simpler and more convenient.

Paymon Group

Real Estate Agency

With shamCRM, we were able to streamline our work with wholesale clients and orders. Managers can view the interaction history with each client and quickly locate information on past orders. This significantly speeds up the processing of repeat inquiries.

AzimDecore

Celebration & Event Decoration

Wedding season can get quite busy for us, with new requests coming in throughout the day. What we like about shamCRM is that it gives us a clear picture of our clients without having to search through different chats and notes. We can keep track of event dates, agreements and follow-ups, which has made our everyday work much more organized.

Sabz Clinic

Medical center

Previously, we kept track of clients and recorded all inquiries in ordinary notebooks. Because of this, it was difficult to keep track of the communication history: who had called, what had been agreed during the consultation, and who needed a callback. With the implementation of shamCRM, we fully digitized our sales department and the way we handle inquiries. Now all leads are collected in one system, and managers can immediately see the current status and the entire conversation history with each patient. We have permanently said goodbye to paperwork, stopped losing potential clients, and made our work several times more convenient.

Novatrans Cargo

Cargo company

As the number of inquiries grew, we started losing customers simply because we couldn't respond in time. After switching to shamCRM, all inquiries are collected in one place, and managers can immediately see who they need to follow up with and what they need to work on. For us, CRM has become more than just software — it is a tool that helps us avoid losing money.

Foram Mebel

Director

We used to be flooded with inquiries from Instagram, WhatsApp, and Facebook. We simply couldn't keep up with checking them all and often lost track of clients who needed a callback. There was also confusion in the workshop: we didn't always know what stage a deal was at—design, production, or not yet started—which led to missed deadlines. shamCRM solved these problems. Now, messages from all platforms go into a single app, and we no longer miss out on leads. Thanks to clear status tracking, we can see the progress of every order and deliver the furniture exactly as agreed in the contract.

Archa

Development and construction

shamCRM lets us work systematically and on time with potential customers across the company’s main projects: Archa, Silkcoat, Temurmalik residential complex, and Archa Kids kindergarten. All inquiries and projects live in one system, which helps us not lose potential customers and control every stage of communication.

Sugdian Cargo Dubai

Logistics and cargo

With shamCRM we were able to systematize our work with customers and control every deal in one place. It is especially convenient that when a deal status changes, the customer automatically receives an SMS with up-to-date information about their cargo. That reduced the number of calls from customers and made our managers’ work simpler.

Somonleads

Marketing Agency

Before, we had to keep track of some leads and conversations manually, so it wasn’t always easy to see where each client was in the process. After switching to shamCRM, things became much more convenient — all our leads are in one place, and managers know who they need to contact and what needs to be done next. It has made our day-to-day work with clients much easier.

Maxima Clinics

Medical center

We use shamCRM to handle patient inquiries and book services. All information about the customer and their inquiries now lives in one place, and staff no longer have to look for data in different sources. That has noticeably simplified the administrator’s daily work.

Paradise Wall

Real Estate Agency

With shamCRM, managers can see exactly what stage each client and deal is at, while it has become much easier for the manager to monitor the team’s performance. As a result, we have streamlined our customer management process and started processing deals faster.

Aziza Tursunova

Sales manager, Safir clinic

After we adopted shamCRM our work became much simpler. We successfully delivered a project to build a patient database, analyze information, and sell online. As a result our team can get feedback from patients, control the negotiation process, and track the time spent on patient records. We recommend it!

Paritex

Clothing store

We already run warehouse inventory in shamCRM. It is convenient that we can see stock, incoming goods, and sales in one place, and always know what is in the warehouse. Inventory used to take more time; now many processes are much simpler and more convenient.

Paymon Group

Real Estate Agency

With shamCRM, we were able to streamline our work with wholesale clients and orders. Managers can view the interaction history with each client and quickly locate information on past orders. This significantly speeds up the processing of repeat inquiries.

AzimDecore

Celebration & Event Decoration

Wedding season can get quite busy for us, with new requests coming in throughout the day. What we like about shamCRM is that it gives us a clear picture of our clients without having to search through different chats and notes. We can keep track of event dates, agreements and follow-ups, which has made our everyday work much more organized.

Sabz Clinic

Medical center

Previously, we kept track of clients and recorded all inquiries in ordinary notebooks. Because of this, it was difficult to keep track of the communication history: who had called, what had been agreed during the consultation, and who needed a callback. With the implementation of shamCRM, we fully digitized our sales department and the way we handle inquiries. Now all leads are collected in one system, and managers can immediately see the current status and the entire conversation history with each patient. We have permanently said goodbye to paperwork, stopped losing potential clients, and made our work several times more convenient.

Novatrans Cargo

Cargo company

As the number of inquiries grew, we started losing customers simply because we couldn't respond in time. After switching to shamCRM, all inquiries are collected in one place, and managers can immediately see who they need to follow up with and what they need to work on. For us, CRM has become more than just software — it is a tool that helps us avoid losing money.

Foram Mebel

Director

We used to be flooded with inquiries from Instagram, WhatsApp, and Facebook. We simply couldn't keep up with checking them all and often lost track of clients who needed a callback. There was also confusion in the workshop: we didn't always know what stage a deal was at—design, production, or not yet started—which led to missed deadlines. shamCRM solved these problems. Now, messages from all platforms go into a single app, and we no longer miss out on leads. Thanks to clear status tracking, we can see the progress of every order and deliver the furniture exactly as agreed in the contract.

Sales without a manager

Your own online store and Telegram app — inside the CRM

You do not need a separate store builder or a custom bot. One catalog, two storefronts, and the order becomes a funnel lead immediately.

A Telegram store that opens from a button in the bot
A storefront on your domain, branded as yours
Online payment, delivery, pickup, and warehouse stock
The order, the conversation, and purchase history — on the customer card

How the store works

The shamCRM store in Telegram: a product catalog and cart inside the mini app

Telegram mini app

Store on the site

One system instead of five tools

Everything the business needs — next to sales

You do not need a separate warehouse, a separate cash register, and a separate store builder. Data stays in sync because there is one database.

Website widget

Chat on your site — inquiries land in the CRM right away

Online forms

A request or a meeting booking: the customer fills it in, the card lands in the funnel

Online store

Catalog, cart, orders, and online payment

Mini app

A store inside Telegram, with no custom development

Inventory

Inbound, outbound, write-offs, and stock in real time

Finance and cash

Balance, cash flow, debtors, and payroll

SMS campaigns

Broadcasts over SMS, WhatsApp, Telegram, and email

Documents

Document exchange with approvals and access rights

Sales plans

KPIs by manager — actuals fill in automatically

Features

Every tool to automate your business and sales team

One system instead of separate apps: clients, call center, tasks, store, warehouse, and AI. See which modules make up sales automation.

See all features

shamCRM keeps leads, calls, tasks, and payments in one system — for business in Uzbekistan, Tajikistan and other CIS countries.

Real stories

Hear it from our customers

No staged quotes — short videos from teams that use shamCRM in their daily work.

SOKOLOV · Jewellery retail Read the review
«Leads are not lost, tasks are done on time — even from a phone»

President Business Gift · Premium business gifts Read the review
«We are building transparent sales so processes match the level of the service»

Paymon Group · Real estate Read the review
«Clients and deals in one place, properties picked in Telegram»

Eskhata Leasing · Leasing Read the review
«We sped up applications and grew profit 30% in three months»

Repetitor · Education centre Read the review
«Leads, clients, and team control now live in one system»

KorYob · Recruitment agency Read the review
«We stopped losing leads and put the data in order»

SimSim · Home appliances and electronics Read the review
«Every lead is logged, and the owner sees the real sources of sales»

Temurmalik residential complex · Development and construction Read the review
«Clients no longer vanish after a call, and managers log every action»

All reviews

FAQ

The short version

How long does implementation take?

Basic setup happens automatically at signup: you pick your industry, and the system creates funnels, statuses, and directories for that vertical. You can start on day one. A manager will help you fine-tune the process.

Do I have to pay extra for integrations?

No. Connecting social networks, messengers, VoIP, SMS, and Google Sheets is included in the plans. Only AI agents are billed separately, because usage depends on conversation and call volume.

Can other companies see my data?

Each company has its own database and its own file storage. This is not a flag inside a shared table — the data is physically isolated.

Can I import data from another CRM or from Excel?

Yes. You can load customers and deals from spreadsheets, import Telegram chat history, and run two-way sync with 1C. We will help with the migration when you connect.

Is there a mobile app?

Yes. Managers work from their phones: messaging, calls with incoming notifications, customer cards, and tasks.

Can we take website requests without a separate form tool?

Yes. shamCRM has its own online forms: you pick the fields and share a link or put it on the site. The customer sends a request or books a meeting — the card appears in the funnel with the source and your fields.

Will the AI agent say something it should not?

The agent follows your instructions and knowledge base. You can limit it to specific funnels, channels, and working hours. You can pause any conversation and reply yourself, and the agent will tell the manager when a customer is ready to buy.

Which countries is shamCRM built for?

For businesses in Central Asia. Russian interface, Instagram, WhatsApp, and Telegram in one inbox, Payme, Click, and Alif, sync with 1C. Companies in Uzbekistan, Tajikistan, Kazakhstan, and Kyrgyzstan — no separate “country edition.” Office and support in Tashkent.

What does sales automation mean in shamCRM?

Messenger and website leads land in the funnel, an AI chatbot handles the first reply, calls are reviewed, statuses match the industry. Not a robot instead of the team, and not a promise to autodial the whole database.

How is shamCRM different from amoCRM and Bitrix24?

This is a CRM built around messengers and AI, not around email and tasks. Channel integrations are included in the plan, the AI agent replies in the same chats the team sells in, and the store and mini app live inside the system. There is no promise to replace Salesforce, and no extra fee for each messenger.

See how many leads you are losing right now

We will connect your messengers and phone, walk through the system on your process, and set up an AI agent on your price list.

Workspace opens immediately · 14 days free · no card