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Update history

What is new in shamCRM

We ship updates all the time: new AI agents, integrations, and modules. Here is what landed and what it means for the business.

Total updates: 13

0000 2026

  1. AI agents

    AI prepares a commercial proposal in the chat

    The customer asked for a price — the agent assembles a quote from your price list and sends it in the chat. Managers no longer spend time on routine calculations.

0000 2026

  1. AI agents

    AI replies to Instagram comments

    Comments under posts and ads no longer sit unanswered: the agent replies in public and moves the person into DMs, where the sale starts.

0000 2026

  1. AI agents

    AI follows up with customers who went quiet

    If the customer does not reply, the agent follows up after a set time and works toward a meeting. Deals stop falling through because a manager forgot to write.

0000 2026

  1. AI agents

    Checklists and banned phrases in call analysis

    Set your own call checklist and forbidden phrases — the system scores every call and shows who works the script and who does not.

  2. Modules

    Online forms: requests and meeting booking

    The customer fills in a form from a link — the request or the meeting time lands in the funnel. Managers stop copying data from chat or from Google Forms.

0000 2026

  1. AI agents

    Voice messages become text

    Voice notes from customers are transcribed automatically, and the AI agent replies to them the same way it replies to regular text. Nothing to re-listen to.

0000 2026

  1. AI agents

    An instant first reply to a new lead

    A lead from ads gets a reply in the first seconds, any time of day. The customer does not have time to leave for a competitor while the manager is busy.

0000 2026

  1. AI agents

    AI call analysis

    Every conversation is transcribed and scored: how the manager uncovered the need, handled objections, and agreed on the next step. Quality control without listening to recordings.

0000 2025

  1. AI agents

    AI agent replies to customers in messengers

    The agent runs conversations in Instagram, WhatsApp, Telegram, and Facebook: answers questions from your knowledge base, qualifies the customer, and hands the manager a ready dialogue.

0000 2025

  1. Modules

    Inventory inside the CRM

    Inbound, transfers, and write-offs, stock by warehouse, and cost — in the same system where sales happen. You do not need a separate warehouse program.

0000 2025

  1. Modules

    Mini app in Telegram

    Customers place orders right in Telegram, and the requests land in the funnel immediately. No separate website or app required for that.

0000 2025

  1. Integrations

    Data sync with 1C

    Deals, items, and payments sync with 1C in both directions. Accounting and sales finally see the same numbers.

0000 2025

  1. Integrations

    Export to Google Sheets

    CRM data lands in a spreadsheet automatically — useful for your own reports and for sharing numbers with contractors without giving them access to the system.

See how many leads you are losing right now

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