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Features

Call center

Calls live in the same CRM as deals. The manager dials from the card, the recording is saved, and a missed call is not lost. AI call review is a separate module.

Call from the card

The manager dials with one click from the client card — no manual typing and no mistyped digits.

Incoming call with the card

An incoming call opens the card with history. The manager knows who is calling before picking up.

Recordings and missed calls

Every conversation is stored on the card. A missed call becomes a task, so nobody forgets to call back.

Your PBX and cloud PBX

Asterisk, Sipuni, OnlinePBX, Yeastar, Zadarma, and Moi Zvonki. Telephony is included in the CRM plan.

Call scripts

A script for each request type lives in the system. Operators follow one scenario instead of “how they usually do it”.

Operator analytics

Plans, calls, and results per person. You see who closes requests and who only fills minutes on the line.
Page for call centers
Autodial: leads do not have time to go cold ShamCRM calls website leads and your own list. The manager only talks. How autodial works

Other features

CRM Inbox, funnel, client card, and dashboard — so leads are not lost. Tasks Tasks, projects, calendar, and Telegram notifications. Store Storefront, Telegram mini app, and an order that lands in the funnel. Warehouse Incoming stock, transfers, remains, cash, and money movement. AI Replies in messengers, call review, and base revival. More 1C, site widget, forms, documents, and the mobile app.

Start sales automation in 14 days

We will open a demo, connect messengers, and show the modules on your process. No card required.

Workspace opens immediately · 14 days free · no card