The new auto-responder in shamCRM works 24/7, replying to clients even at night and on weekends. This tool saves managers’ time, increases conversions, and ensures that no inquiry is ever missed. Discover how the auto-responder can transform your business!

What is a CRM Auto-Responder?

An auto-responder is a tool that automatically replies to client requests based on pre-configured scenarios. In a CRM like shamCRM, it integrates with communication channels (calls, messengers, email) to provide instant responses while logging all data in the client’s profile. The auto-responder is especially valuable for businesses handling a high volume of inquiries, reducing employee workload and improving the customer experience.

Benefits of the Auto-Responder:

• 24/7 Availability: Clients receive responses even outside business hours.

• Automation of Routine Tasks: Employees focus on complex tasks rather than repetitive queries.

• Higher Conversions: Fast responses increase the likelihood of closing deals.

How the Auto-Responder Works in shamCRM

The new shamCRM auto-responder is designed to automate communication and enhance service quality. Here’s how it works:

• Instant client replies: Clients get immediate feedback after reaching out, even when managers are offline. For example, the auto-responder can send a welcome message or request additional information.
• Flexible conversation scenarios: Customize dialogue flows for your business. The auto-responder can offer response options, collect contact information, or forward the inquiry to the appropriate manager.
• Saves managers’ time: Repetitive questions (e.g., “What are your working hours?”) are handled automatically, freeing staff for more important tasks.
• Boosts conversions and service quality: No inquiry goes unanswered, increasing client trust and speeding up deal closures.

The auto-responder perfectly complements other shamCRM features, creating a unified communication ecosystem.

Why the Auto-Responder Matters for Business

Response speed is critical for sales success. Studies show that if a company responds in more than 15 minutes, the likelihood of closing a deal drops threefold. The shamCRM auto-responder solves this problem by:

• Providing round-the-clock communication: Clients receive answers 24/7, which is vital for businesses across time zones.
• Enhancing customer experience: Fast, relevant replies increase loyalty and trust.
• Optimizing processes: Managers spend less time on routine tasks, while executives gain greater oversight of inquiries.

This tool is ideal for companies using CRM to automate operations and boost efficiency.

How to Set Up the Auto-Responder in shamCRM

Setup is quick and simple:

1. Activate the feature: Log into your shamCRM account and enable the auto-responder in the Settings section.
2. Configure scenarios: Create reply templates tailored to your needs (e.g., greetings or contact collection).
3. Integrate channels: Connect the auto-responder to social media or other communication channels.

For fast implementation, reach out to our support team.

Try shamCRM for free and start automating communication today!

Frequently Asked Questions (FAQ)

Which companies benefit from the shamCRM auto-responder?
It’s ideal for businesses with high inquiry volumes, including online stores, delivery services, leasing companies, and call centers.

Can the auto-responder be configured for multiple channels?
Yes, it works with WhatsApp, Telegram, email, and other channels integrated into shamCRM.

How long does setup take?
Setup takes 10 minutes to an hour depending on scenario complexity. Our guides or partners, such as FIN GROUP, can help speed up the process.

Automate Communication with shamCRM

The new shamCRM auto-responder helps your business stay connected 24/7, save managers’ time, and increase conversions. Join other companies optimizing customer service in 2025!

Ready to get started? Activate the auto-responder or contact us for guidance. Follow our blog to learn about new features, such as the Call Center module!