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Chats are scattered across personal accounts
Each manager talks from their own Telegram. The owner cannot see the conversation, and when someone leaves, the chats leave with them.
Integrations · Telegram
CRM with Telegram integration
Connect the company bot or a manager’s personal account — including the history of past chats. Group chats land in the CRM as well.
Included in the plan
- A company bot or a manager’s personal account — with history import
- Group chats with customers and contractors also live inside the CRM
- Sales reports arrive in Telegram on a schedule
What gets in the way of selling through Telegram
This is what the channel looks like while it lives outside your sales system.
History does not move
When you switch to a CRM you usually start from a blank page: past agreements stay on the manager’s phone.
Group chats live on their own
The project is discussed in a group, and the system is empty. Who promised what, and by when — you have to scroll a hundred messages back to find out.
Leads get lost between chats
Customer messages arrive mixed with work and personal ones. It is easy to scroll past and never come back.
Replies depend on the working day
People write just as much at night and on weekends, but nobody is there to reply — and the customer wants an answer now.
The owner is the last to see the numbers
To find out how many leads and sales there were today, you have to open the system and build a report by hand.
How shamCRM solves it
Once connected, Telegram stops being a separate app and works as part of the sales team.
Bot and personal account
A company bot for incoming inquiries, or a manager’s personal account — if customers are used to writing to a specific person. Both work in the same inbox.
History moves with you
When you connect a personal account, past chats and messages are imported into the CRM. Context on current customers is not lost.
Group chats next to the deal
Working groups with customers and contractors connect to the system, so the project discussion sits next to the deal and the tasks.
Reports arrive on their own
The CRM sends Telegram summaries on a schedule: leads, funnel, calls, and money. The owner does not need to open the system.
What you get inside the CRM
Import of past conversations
When you connect a personal account, chats and messages move into the CRM — the customer’s history is available from the first day in the system.
Group chats
Groups with customers and contractors connect to the CRM; the discussion is visible on the deal card.
Reports in the messenger
Summaries on leads, the funnel, calls, and finances arrive on a schedule right in Telegram.
Files, photos, and voice notes
A price list, a contract, a photo, or a voice message goes to the customer from the chat in the system.
See Telegram in action
A short walkthrough from connection to the first messages in the CRM.
What the company gets — not just the manager
An AI agent around the clock
The agent replies both in the bot and in personal chats: it transcribes voice notes, describes photos, and hands the manager a customer who is already warm.
The lead arrives with an owner
A new inquiry enters the funnel and gets a manager by assignment rules — no manual sorting.
The conversation stays with the company
The channel is connected to the organization, so customer history does not leave with the employee.
Control by the numbers
Average time to first reply, messages by channel, and a breakdown by manager are visible in reports.
Every channel in one window
Telegram sits next to WhatsApp, Instagram, and Facebook — the manager does not switch between apps.
Setup without a developer
For a bot — a token from @BotFather; for a personal account — a phone number and a code from Telegram. The system does the rest.
How to connect
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1
In the Integrations section, choose Telegram.
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2
For a bot — create a bot through @BotFather and paste the token into the CRM.
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3
For a personal account — enter the phone number, the code from Telegram, and the two-factor password if it is on.
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4
Wait for the history import and choose the funnel for new inquiries.
If something does not work — we will connect it for you during the free trial.
Common questions about Telegram
Which should I choose: a bot or a personal account?
A bot is convenient when customers come from the website and ads: it is impersonal and scales easily. A personal account is needed if managers already have an established conversation and customers write to them directly. You can connect both.
Does the old conversation history really move over?
Yes. When you connect a personal account, past chats and messages are imported into the CRM. That is not possible for bots: Telegram does not give history through the API.
Will the account get blocked?
There is no extra risk with ordinary conversation. Telegram’s limits apply to mass messaging of people who do not know you — for broadcasts, use a list of people who already contacted you.
Do I have to give the CRM my password?
For a bot — only the token that @BotFather issues. For a personal account — a confirmation code from Telegram and the two-factor password if it is on: they are needed once, to create a session.
Can I connect several bots and accounts?
Yes. Inquiries from each channel can go to their own funnel. The number of channels depends on the plan.
How much does the integration cost?
The integration is included in the plan. There is no separate fee.
A few words about Telegram and CRM
Telegram long ago stopped being just a messenger: people negotiate in it, collect leads from ads, discuss projects in groups, and keep channels for customers. That is why working chats end up smeared across employees’ personal accounts, where neither the owner nor the system can see them.
shamCRM connects both the company bot and managers’ personal accounts together with chat history, and on top of that adds what Telegram does not have: a funnel, owners, reminders, an AI agent, and reports. And the system sends those reports back into Telegram — where you already look every day.
Connect Telegram to the CRM free for 14 days
We will open full access, help set up the integration, and show the system on your processes.
Workspace opens immediately · 14 days free · no card