shamCRM
AI agents
AI chatbot

An AI chatbot replies in Instagram, WhatsApp, and Telegram

The AI chatbot runs the conversation in Telegram, WhatsApp, Instagram, Facebook, and on the website 24/7. It replies from your price list and script, transcribes voice notes, fills the card itself, and hands the manager a hot customer. Average reply time drops from several hours to 10–30 seconds.

See prices

×7

A reply in the first hour raises the chance of reaching a conversation 7 times

Harvard Business Review research shows that companies that contact a lead within an hour are almost 7 times more likely to reach a meaningful conversation than those who reply later, and more than 60 times more likely than those who reply after a day.

Source: Harvard Business Review, “The Short Life of Online Sales Leads”

Why this happens

The lead arrives at 23:40

The customer writes in the evening, on a weekend, or at lunch. The manager sees the message in the morning — by then the customer has already written to three competitors, and you lose a lead you already paid for in ads.

Five messengers and one manager

Instagram, WhatsApp, Telegram, comments under posts, leads from the website. While the manager replies in one channel, a queue builds in the others, and some inquiries are simply lost.

Half the questions are the same

Price, stock, address, delivery, installment. The manager spends 40–60% of the working day on routine questions instead of closing people who are already ready to buy.

A two-minute voice note

The customer asked a question by voice, the manager put it off “for later” and forgot. These inquiries are lost most often.

AI chatbot

The first line of sales is covered by the agent

The agent takes everything that happens before the manager: it answers questions, clarifies what the customer needs, handles objections in your wording, and qualifies. The manager joins a conversation in which the customer already understands what they are buying. As a result the team has more conversations a day and spends less time on routine.

A shamCRM AI agent replies to a customer in chat and hands the conversation to a manager

How it works

1
We load your materials

Price list, sales script, delivery and payment terms, FAQ. The agent replies only from those.
2
We connect the channels

Telegram, WhatsApp, Instagram, Facebook, and a website widget. Connection is included in the CRM plan.
3
The agent replies and fills the CRM

It runs the dialogue, recognizes voice notes, creates a lead, fills card fields, and moves the deal through the funnel.
4
It hands the manager a hot customer

When the customer is ready to buy or asks a non-standard question, the agent calls the manager and leaves a conversation summary.

What the agent does

Replies in the first minute

Around the clock, with no weekends or lunch break. Average reply time is 10–30 seconds. The customer gets an answer while they are still choosing a supplier.

Hears voice notes and sees photos

Transcribes voice messages, reads photos and files: an order screenshot, a product photo, a document. The question is not lost even if the customer did not type it.

Qualifies the customer

Finds out the need, budget, and timeline, filters out off-target inquiries, and scores purchase likelihood from 0 to 100%. The manager sees which deal is worth fighting for.

Moves the deal through the funnel

Changes stages itself, fills lead card fields, and creates tasks — nothing to add by hand.

Follows up with people who go quiet

If the customer disappeared after the first message, the agent comes back on its own and reminds them without pressure. Up to 20% of silent customers return to the conversation.

Hands the chat to a manager

At any moment in the conversation: when the customer is ready, on a stop-word, or on a “call a person” request.

A summary instead of reading the chat

The manager opens the card and sees a short recap: what the customer needs, what was agreed, what to do next.

Russian, Uzbek, Tajik

Replies in the customer’s language and understands mixed speech when one message has two languages.

The short version

24/7: No weekends, vacations, or sick days — the agent is always on the line
5 channels: Telegram, WhatsApp, Instagram, Facebook, website — all in one inbox
0–100%: Purchase-likelihood score on the lead card, so the manager sees hot deals
1–2 days: To set the agent up on your price list and script, without a long rollout

See how many leads a year wait until morning

Enter the average number of inquiries a month and the share that arrive outside working hours. The calculator shows how many leads a year wait until the next day — and may leave for a competitor.

Inquiries per month Share of inquiries outside working hours, %

Change the values — the calculation updates at once.

120 inquiries a month wait for a reply until the next day

1 440 inquiries a year — and on each one the customer has time to write a competitor

The agent replies to these inquiries in the first minute, at any time of day — you do not lose leads you already paid for in ads.

Works with your channels

Pricing

Billing depends on the language model and the number of conversations per month. A conversation is a chat with one customer, regardless of how many messages it has.

Chat agent promo: 3+3 and 6+6

Pay for three months and get three more; pay for six and get six more. The offer applies to any chat-agent plan.

A strong model for complex consultations and multi-step sales.

Chat Start

Start

Who it is for: For small businesses that need a fast 24/7 reply to customers.

The agent replies in messengers and on the site, recognizes voice notes and files, and hands the chat to a live manager.

140$ /month

about 300 conversations a month

Included:

Replies in Telegram, WhatsApp, Instagram, Facebook, and on the site
Voice recognition and file handling
Handover of the conversation to a live manager

Chat Premium

Chat VIP

Maximum

Who it is for: For mature teams that need the full cycle: from the first reply to a booked meeting.

The full set: funnel, follow-up, conversation summary, tasks and meetings, and a 0–100% purchase-likelihood score.

360$ /month

about 800 conversations a month

Included:

Replies in Telegram, WhatsApp, Instagram, Facebook, and on the site
Voice recognition and file handling
Handover of the conversation to a live manager
Automatic funnel stage changes
Automatic lead-card fill
Automatic lead follow-up
AI Co-Pilot and a short conversation summary
Creating tasks and booking meetings
Purchase-probability score from 0 to 100%

Have not chosen a CRM plan yet?

AI agents connect to any plan. Core CRM features, messengers, and the mobile app are included in each of them.

CRM plans

Other AI agents

AI call review Listens to and scores calls Database reactivation agent Brings old customers back AI autodial Calls customers by voice

Common questions

What counts as a conversation?

A conversation is a chat with one customer, regardless of how many messages it has. If the customer comes back a month later, that is a new conversation.

How do the DeepSeek and ChatGPT models differ?

DeepSeek is cheaper and handles consultations and multi-step sales well. ChatGPT follows the scenario more closely and holds complex wording better, so it costs more. You can switch the model later.

Will the customer realize a robot is answering?

The agent replies in your wording and your tone, so the chat looks like an ordinary conversation with a manager. We do not recommend hiding it: if the customer asks, the agent hands the conversation to a person right away.

What if there are more conversations than the plan includes?

We will warn you as you approach the limit. You can raise the plan at any time by paying the difference for the remaining period.

Does the agent work with comments under posts?

Yes. The agent replies under posts on Instagram and Facebook and continues the conversation in direct messages.

Can I stop the agent from answering certain topics?

Yes. You set topics and stop-words on which the agent does not reply itself and calls a manager right away: complaints, returns, legal questions, large deals.

See how the agent replies to your customers

We will set the agent up on your price list and script during the free trial — you will see its replies on real inquiries before you pay.

Workspace opens immediately · 14 days free · no card