Integrations · Asterisk

Asterisk integration with CRM

Your own Asterisk PBX connects to the CRM directly: click-to-call, recordings on the customer card, and AI review of every conversation.

Included in the plan

What you get inside the CRM

The manager calls in one click from the customer card — no manual dialing and no wrong digit.

On an inbound call the customer card opens with the inquiry history. The manager knows the context before picking up.

Every conversation is saved on the card, and missed calls become tasks — nobody forgets to call back.

The AI agent transcribes the call, scores the manager against a checklist, and shows mistakes and unhandled objections.

AI call analysis in shamCRM: conversation transcript and a manager score against a checklist

1
In the Integrations section, choose Asterisk and copy the address for data exchange.
2
Add the settings to your PBX configuration (we will send a ready file and a guide).
3
Map PBX extensions to employees in the CRM.
4
Make a test call and check that the recording appeared on the card.

If something does not work — we will connect it for you during the free trial.

We will open full access, help set up the integration, and show the system on your processes.

Workspace opens immediately · 14 days free · no card