Skip to content

A CRM with AI agents that answers customers for you and reviews every call

A CRM for sales automation: Instagram, WhatsApp, and Telegram in one inbox, an AI chatbot replies to customers, AI reviews calls.

Your workspace opens immediately. No card needed.

Analytics and reports in shamCRM: conversion, lead response time, inquiry sources, and revenue by manager

Analytics and reports

Already automating sales

companies running on shamCRM
120+ companies running on shamCRM
people using it every day
2 000+ people using it every day
leads have gone through the system
250 000+ leads have gone through the system
calls reviewed every month
40 000 calls reviewed every month
View all
1C Sokhtmon 1C Sokhtmon
Akika Akika
Alfa Mebel Alfa Mebel
Allcomfort Allcomfort
Anjir Anjir
Archa Archa
Artel Artel
Azim Decor Azim Decor
Baby Time Baby Time
Bayzo Bayzo
Berad Exam Berad Exam
Best Will Best Will
Book Factory Book Factory
Bosira Clinics Bosira Clinics
CNC Electric CNC Electric
Dark Horse Trading Dark Horse Trading
DGroup DGroup
Diamond Cleaning Diamond Cleaning
Dodaron Dodaron
Dunyo Bayroqlari Uyi Dunyo Bayroqlari Uyi
Elite Design Elite Design
Ezzy Clean Service Ezzy Clean Service
Ezzy Home Service Ezzy Home Service
Faizi Rasul Faizi Rasul
Foram Mebel Foram Mebel
Garaj Taxi Garaj Taxi
Gorilla Gorilla
Hikmar Hikmar
Hikmaru Hikmaru
Hope M Water Hope M Water
Imkon Towers Imkon Towers
Javono Group Javono Group
Kardina Kardina
Kaya Textile Kaya Textile
Koryoub Koryoub
Shuhrati Kurkat Shuhrati Kurkat
Lizing Lizing
Loft Mobile Loft Mobile
Mattrass TJ Mattrass TJ
Maxima Clinics Maxima Clinics
Mebel Style TJ Mebel Style TJ
Meve Meve
Moderno Mebel Moderno Mebel
MyFin MyFin
Nurtech Nurtech
Ocean Ways Travel Ocean Ways Travel
Omuzbox Omuzbox
Orbito Go Orbito Go
Ostona Ostona
Paradise Wall Paradise Wall
Paritex Paritex
Paymon Group Paymon Group
Pioner Plast Pioner Plast
President Gifts President Gifts
Promebel Promebel
Ranger UZ Ranger UZ
Repetitor Repetitor
Royest Royest
Rushdi Texnikahoi Vaznin Rushdi Texnikahoi Vaznin
Safir Clinics Safir Clinics
Saleha Premium Saleha Premium
SHKO SHKO
Silkolt Silkolt
Simsim Simsim
Smart Device Smart Device
Softmir Softmir
Sokolov Sokolov
Somon Leads Somon Leads
Somon Sokhmont Somon Sokhmont
Sportmir Sportmir
Stomotrade Stomotrade
Sueno Tour Sueno Tour
Sugdian Cargo Dubai Sugdian Cargo Dubai
Tajsport Tajsport
Temurmalik Temurmalik
Tojsokhmon Tojsokhmon
Velomarket Velomarket
Vetlab Vetlab
XZ XZ
Your Future Your Future
Zanderzell Zanderzell
Детс.Сад Арча Детс.Сад Арча
Lo 69 Lo 69
Пардаҳои Сулаймон Пардаҳои Сулаймон
FIN GROUP FIN GROUP
Softtech Group Softtech Group
Somon Sokhtmon Somon Sokhtmon
Burger Chili Burger Chili
Godzilla Godzilla
Sugdian Cargo Dubai Sugdian Cargo Dubai

What sets us apart

Four AI agents instead of three new hires

This is not a rigidly scripted chatbot. Agents understand conversation context, hear voice notes, read photos, and do the work inside the CRM. In our data, companies that use the agents for more than 3 months see conversion rise by 15–25% on average.

Inbox agent

Answers customers in Instagram, WhatsApp, Telegram, and Facebook while you sleep.

  • Replies in seconds — the customer does not leave for a competitor
  • Transcribes voice notes and understands photos from the customer
  • Fills in the deal card and assigns a task to the manager
  • Brings in a live teammate when the customer is ready to buy
Learn more — Inbox agent

Call review agent

Listens to every conversation and shows which managers are losing customers.

  • Transcript with speaker separation
  • Scores the manager against your checklist
  • Finds mistakes, banned phrases, and unhandled objections
  • No more listening through hundreds of recordings by hand
Learn more — Call review agent

Database revival agent

Brings back customers who once showed interest and then went quiet.

  • Finds people in your database who have not replied in a long time
  • Writes first in the messenger the customer already uses
  • You can review and approve the campaign before it goes out
  • Sales from a database you have already paid for
Learn more — Database revival agent
Coming soon

Outbound calling agent

Calls customers by voice, holds a conversation, and hands hot leads to a manager.

  • Dial the database without hiring operators
  • A spoken conversation, not a robocall
  • Logs the call outcome on the deal
  • Transfers to a manager when there is interest
Learn more — Outbound calling agent
A shamCRM AI agent replies to a customer in chat and hands the conversation to a manager
AI call analysis in shamCRM: conversation transcript and a manager score against a checklist

The outbound calling agent is in private testing. Send a request and we will connect you among the first.

Learn more

Results

Numbers already visible in the system

We are already live in neighboring countries — Kazakhstan, Tajikistan, and Azerbaijan — helping companies automate sales and day-to-day processes.

  • More than 250,000 leads and 45,000 deals have gone through shamCRM.
  • The system reviews about 40,000 calls a month and handles tens of thousands of messenger conversations.
  • Average reply time on messenger leads dropped from several hours to 10–30 seconds after connecting the AI agent.
  • Among customers using the AI agent for more than 3 months, lead-to-deal conversion rose by 15–25% on average (median 18%).
  • The database-revival agent brings back up to 20% of customers who had not replied for more than 14 days.
  • 100% of calls are reviewed automatically; the supervisor only listens to the 10–15% most problematic conversations.
  • More than 120 companies and 2,000+ people work in shamCRM every day.

Every inquiry in one inbox

Customers write wherever they like — you reply from one place

Messages, comments, email, and calls land in one thread per customer. No lead gets buried in a manager’s personal chat.

Messengers

WhatsApp, Telegram, Instagram Direct, Facebook Messenger

Comments

AI replies under posts and continues the conversation in DMs

Phone

Calls with recording and review: Asterisk, Sipuni, OnlinePBX, and more

Forms and email

Online request and meeting forms, the widget, Google Sheets, and company email

Unified inbox in shamCRM: Instagram, WhatsApp, and Telegram conversations in one window
Unified inbox in shamCRM: Instagram, WhatsApp, and Telegram conversations in one window

Integrations are free on every plan

Social networks, messengers, VoIP, SMS, 1C, Google Sheets, and payments. No developer required to connect them.

WhatsApp Telegram Instagram Facebook Messenger Email 1С
All integrations

Industry solutions

Not a “one-size-fits-all CRM” — a setup ready for your business

At signup you pick your industry — the system creates the funnels, statuses, directories, and loss reasons you need. You can work on day one.

Real estate agency A listings database, leads from social networks, and control of agents in one system. The AI... Online store Orders from social networks, a storefront, stock, and online payment in one system. No need... Training center Group intake, payments, and reminders in one system. The AI agent answers questions about th... Medical center Appointment booking from messengers and the website, visit reminders, and control of repeat... Beauty salon Booking from Instagram and WhatsApp without an administrator on the phone, visit reminders,... Wholesale trade Orders from points of sale, warehouse stock, receivables, and exchange with 1C in one system...
All industries

Flexibility

It adapts to your process, not the other way around

If your process does not fit the default fields, that is a CRM problem — not a business problem.

Custom fields on cards

Add what matters to you: floor area and floor for a real-estate agency, VIN and mileage for a dealership, group and teacher for a training center.

Multi-level directories

Your own catalogs with nesting and links between them: residential complex → building → apartment. Managers pick from a list instead of typing with mistakes.

Your own funnels and statuses

Separate funnels for different lines of business, your own deal stages, your own loss reasons, and a card layout you can tailor for each team.

Deal kanban in shamCRM: funnel stages, customer cards, amounts, and assigned managers
Deal kanban in shamCRM: funnel stages, customer cards, amounts, and assigned managers
Custom fields and directories in shamCRM configured for business processes
Custom fields and directories in shamCRM configured for business processes

Sales without a manager

Your own online store and Telegram app — inside the CRM

You do not need a separate store builder or a custom bot. One catalog, two storefronts, and the order becomes a funnel lead immediately.

  • A Telegram store that opens from a button in the bot
  • A storefront on your domain, branded as yours
  • Online payment, delivery, pickup, and warehouse stock
  • The order, the conversation, and purchase history — on the customer card
How the store works
The shamCRM store in Telegram: a product catalog and cart inside the mini app

Telegram mini app

The shamCRM online store on the site: catalog, product card, and cart

Store on the site

One system instead of five tools

Everything the business needs — next to sales

You do not need a separate warehouse, a separate cash register, and a separate store builder. Data stays in sync because there is one database.

Website widget

Chat on your site — inquiries land in the CRM right away

Online forms

A request or a meeting booking: the customer fills it in, the card lands in the funnel

Online store

Catalog, cart, orders, and online payment

Mini app

A store inside Telegram, with no custom development

Inventory

Inbound, outbound, write-offs, and stock in real time

Finance and cash

Balance, cash flow, debtors, and payroll

SMS campaigns

Broadcasts over SMS, WhatsApp, Telegram, and email

Documents

Document exchange with approvals and access rights

Sales plans

KPIs by manager — actuals fill in automatically

The product is alive

What is new in shamCRM

We ship updates all the time. Here are the latest.

AI prepares a commercial proposal in the chat

The customer asked for a price — the agent assembles a quote from your price list and sends it in the chat. Managers no...

AI replies to Instagram comments

Comments under posts and ads no longer sit unanswered: the agent replies in public and moves the person into DMs, where...

AI follows up with customers who went quiet

If the customer does not reply, the agent follows up after a set time and works toward a meeting. Deals stop falling thr...

Checklists and banned phrases in call analysis

Set your own call checklist and forbidden phrases — the system scores every call and shows who works the script and who...

All updates

Real stories

Hear it from our customers

No staged quotes — short videos from teams that use shamCRM in their daily work.

Open on YouTube
Open on YouTube
Open on YouTube
Open on YouTube
Open on YouTube
Open on YouTube
Open on YouTube
Open on YouTube

FAQ

The short version

How long does implementation take?
Basic setup happens automatically at signup: you pick your industry, and the system creates funnels, statuses, and directories for that vertical. You can start on day one. A manager will help you fine-tune the process.

Do I have to pay extra for integrations?
No. Connecting social networks, messengers, VoIP, SMS, and Google Sheets is included in the plans. Only AI agents are billed separately, because usage depends on conversation and call volume.

Can other companies see my data?
Each company has its own database and its own file storage. This is not a flag inside a shared table — the data is physically isolated.

Can I import data from another CRM or from Excel?
Yes. You can load customers and deals from spreadsheets, import Telegram chat history, and run two-way sync with 1C. We will help with the migration when you connect.

Is there a mobile app?
Yes. Managers work from their phones: messaging, calls with incoming notifications, customer cards, and tasks.

Can we take website requests without a separate form tool?
Yes. shamCRM has its own online forms: you pick the fields and share a link or put it on the site. The customer sends a request or books a meeting — the card appears in the funnel with the source and your fields.

Will the AI agent say something it should not?
The agent follows your instructions and knowledge base. You can limit it to specific funnels, channels, and working hours. You can pause any conversation and reply yourself, and the agent will tell the manager when a customer is ready to buy.

Which countries is shamCRM built for?
For businesses in Central Asia. Russian interface, Instagram, WhatsApp, and Telegram in one inbox, Payme, Click, and Alif, sync with 1C. Companies in Uzbekistan, Tajikistan, Kazakhstan, and Kyrgyzstan — no separate “country edition.” Office and support in Tashkent.

What does sales automation mean in shamCRM?
Messenger and website leads land in the funnel, an AI chatbot handles the first reply, calls are reviewed, statuses match the industry. Not a robot instead of the team, and not a promise to autodial the whole database.

How is shamCRM different from amoCRM and Bitrix24?
This is a CRM built around messengers and AI, not around email and tasks. Channel integrations are included in the plan, the AI agent replies in the same chats the team sells in, and the store and mini app live inside the system. There is no promise to replace Salesforce, and no extra fee for each messenger.

See how many leads you are losing right now

We will connect your messengers and phone, walk through the system on your process, and set up an AI agent on your price list.

Workspace opens immediately · 14 days free · no card