14.11.2025
A Complete Guide to Tajikistan and Uzbekistan

 

In Tajikistan and Uzbekistan, where sales are rapidly moving online, manual work is becoming expensive and inefficient. Sales automation allows you to reduce deal time from 3 days to 3 hours, increase revenue by 30%, and free your team from routine tasks.
This article is a detailed guide to sales automation — from theory to practice, with real examples from Dushanbe and Tashkent.

Contents

  • What sales automation is and why it matters

  • Benefits of sales automation in Tajikistan and Uzbekistan

  • 8 key sales processes to automate

  • Top 6 tools for sales automation

  • Step-by-step setup of sales automation in 10 days

  • Integrations: CRM, messengers, 1C, payments

  • Case studies from the CIS

  • Common mistakes in sales automation

  • The future of sales automation, 2025–2030

What is sales automation and why is it needed?

Sales automation is the use of CRM systems, chatbots, analytics, and integrations to automatically perform repetitive tasks in sales.
According to Gartner's Sales Automation theory, 65% of a sales manager’s tasks can be automated.

Example of sales automation:

  1. A client writes on WhatsApp

  2. A bot qualifies the lead

  3. CRM creates a deal

  4. An invoice is sent automatically

  5. After payment — status updates to “Closed”

  6. The manager receives a notification only when necessary

In 2025, sales automation is not a “nice to have” — it’s essential.
74% of companies in Uzbekistan and 68% in Tajikistan already use CRM (Uzum Business survey).

Benefits of sales automation in Tajikistan and Uzbekistan

Benefit Effect Local Example
Speed Deal in 3 hours Dushanbe: furniture order
Control 100% of deals in CRM Tashkent: B2B sales
Scale +500 leads without +5 managers shamCRM + bots
Analytics Revenue forecasting Real-time dashboard
Savings –40% on payroll 1 bot = 3 managers

Local specifics of sales automation:

  • Tajikistan: 80% of leads from WhatsApp, offline cash payments on delivery

  • Uzbekistan: 70% of sales through Uzum, Click, Payme

Conclusion: Sales automation must include messengers + local payments + offline mode.

8 Key Sales Processes to Automate

  1. Lead collection — from Telegram, WhatsApp, Instagram, website

  2. Qualification — bot asks 3 questions: “Need? Budget? Timeline?”

  3. Deal creation — automatically in CRM

  4. Sending proposals/invoices — PDF template

  5. Payment — via Oson, Payme, Korti Milli

  6. Delivery — automatic courier request

  7. Post-sale — auto-review, upsell

  8. Analytics — dashboard: conversion, average check, LTV

Top 6 Tools for Sales Automation

Tool Function Price Suitable for
shamCRM CRM + bots + analytics from 49,000 TJS Tajikistan
AmoCRM Pipeline + messengers from 5,000 TJS Both
Bitrix24 CRM + tasks + 1C from 6,000 TJS Large business
ManyChat Chatbots from $15 Messengers
Oson / Payme Payments 1–2% Both
Zapier Integrations from $20 All

Recommended gold setup:
shamCRM + ManyChat + Oson + Zapier

Step-by-Step Sales Automation Setup (10 Days)

Day Task Tool
1–2 Build the sales pipeline shamCRM
3–4 Set up a chatbot ManyChat
5 Connect payments Oson / Payme
6 Sync with 1C API
7–8 Test deals (10 real tests) Real clients
9 Analytics dashboard shamCRM
10 Team training (1 hour) —

Automation funnel example:
Lead → Qualification (bot) → Deal (CRM) → Invoice → Payment → Delivery → Review

Integrations for Sales Automation

  • shamCRM ↔ WhatsApp/Telegram

  • shamCRM ↔ Oson — payment → “Paid” status

  • shamCRM ↔ 1C — inventory, invoices

  • Zapier — connects everything: website → CRM → bot → payment

Example scenario:

Client: “I need a laptop” → Bot: “Budget? Urgency?” → CRM creates deal → Invoice for 5M UZS → Payment via Payme → Courier → Review

Common Mistakes in Sales Automation

Mistake Consequence Solution
Automation without a pipeline Chaos Pipeline first → then bots
No mobile access Managers don’t work Mobile CRM app
Ignoring local payments Client refuses to pay Oson, Payme, Korti Milli
Complex bots Customer leaves Max 3 steps
No analytics Don’t know what works Weekly dashboard

The Future of Sales Automation (2025–2030)

  • AI assistants: auto-calls, churn prediction

  • Voice bots: taking phone orders

  • AR in sales: product try-on in chats

  • Blockchain payments: instant transfers

Forecast:
By 2030, 70% of B2C and 60% of B2B sales in Tajikistan and Uzbekistan will be automated.

Conclusion

Sales automation is not an expense — it’s an investment with a payback of 3–6 months.
Start with shamCRM + a bot, and in 10 days your sales system will work on its own.

Want full sales automation? Submit a request on our website!