High-Quality Communication with Clients is the Foundation of a Successful Business

A missed call or a forgotten detail can cost your company a deal. The new integration of shamCRM with the “My Calls” service makes call management transparent, convenient, and fully automated. Discover how this solution helps your business never miss a client again!

What is CRM-Telephony Integration?

CRM-telephony integration is a technology that connects your Customer Relationship Management (CRM) system with telephony services such as My Calls. This allows automatic logging of calls, storing recordings, and linking them with customer data inside the CRM.

The result: a single platform for managing communications that saves time and increases efficiency.

Key benefits of the integration:

• Process automation: No need to manually record call details.
• Transparency: All calls and their details are stored in one place.
• Analytics: Managers receive statistics to evaluate team performance.

With the shamCRM and My Calls integration, your business gains a powerful tool to improve customer service and drive sales.

How Does the shamCRM + My Calls Integration Work?

The new integration makes call management easier than ever. Here are the key features:

• Automatic call logging: All incoming and outgoing calls are automatically saved in shamCRM. Managers no longer waste time on manual data entry, and the risk of lost information is eliminated.
• Complete communication history: Each client’s profile includes a call log with dates, times, and call recordings. This helps managers quickly understand customer history and make informed decisions.
• Time savings & efficiency: Calls are automatically linked to the right client or deal. Managers can focus on selling instead of routine tasks.

Why is This Important for Your Business?

According to statistics, up to 30% of potential clients are lost due to missed calls or poor coordination between managers. The shamCRM + My Calls integration solves these issues:

• Fewer missed opportunities: Every call is logged.
• Team performance control: Managers can view call statistics, listen to recordings, and identify weaknesses in communication.
• Higher customer loyalty: Faster, more accurate responses strengthen trust in your brand.

This integration is ideal for businesses in sales and services.

How to Enable the Integration?

Getting started with shamCRM + My Calls is simple:

1. Subscribe to shamCRM: Make sure you have an active plan that supports integrations.
2. Set up My Calls: Install the My Calls app on employees’ Android smartphones and configure it.
3. Activate the integration: In your shamCRM account, go to Integrations and connect My Calls using your number.

Need help? Our team is ready to assist you with quick setup.

👉 Try shamCRM for free and start managing calls more effectively today!

Frequently Asked Questions (FAQ)

What is the “My Calls” service?
My Calls is an Android application for call recording and management, which integrates with CRM to automate communications.

How does the integration help small businesses?
It saves time on call processing, improves manager oversight, and increases conversions thanks to faster responses to customer requests.

Do I need extra hardware for the integration?
No. All you need is a smartphone with the My Calls app and an active shamCRM account. Everything works through the internet.

Manage Calls with shamCRM and My Calls

The integration of shamCRM with My Calls is a step toward full communication automation. Don’t lose clients because of missed calls — enjoy transparent processes and higher efficiency.

Companies like are already optimizing their businesses with shamCRM.

✅ Ready to try? Contact us for a consultation and follow our blog for the latest updates!